Deliveries during COVID-19

During this unsettled period, we are striving to continue serving our customers with the same exceptional service as always.

Our internal systems, supply chain and use of technology has given us the ability to stay productive and help you keep your business moving forward. We would like to take this opportunity to assure you we are still open for business with our office and warehouse teams working full steam ahead to get orders out the door! However, there may be some disruption to courier services - particularly to our overseas customers - over the coming weeks.

The below information is taken from DPD's website and will be updated regularly to keep you as informed as possible.

Please see below for the most recent update. 18/05/2020.

Please note: There are countries where non-essential shops and businesses are closed; therefore, we may check before shipping that you are able to receive parcels, to avoid unnecessary costs. In each country, the courier will attempt delivery where possible and return to us at HTS if they are unable to gain access.

 

Road Deliveries

 

Country

Impact on transit time

Latest update

Austria

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Baltics Estonia, Lithuania, Latvia

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal. If the recipient does not want to sign our driver’s handheld unit, they will sign by entering COVID.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

There are delays at borders due to the restrictions in place for private travel which is creating traffic issues.

Belgium

Operations continue as normal, although expect delays of 48-72 hours

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Bulgaria

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Croatia

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

We are unable to deliver to the following zip codes: 22243, 33513.

Czech Republic

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Denmark

Operations continue as normal, although expect delays of up to 24-48 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Contactless deliveries with no PODs - taking photos of parcel at delivery point instead of requiring a signature.

Finland

Operations continue as normal, although expect delays of up to 24-48 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

France

Operations continue as normal, although expect delays of up to 24-48 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

There is a reduced number of pick up points which is affecting the ability of customers to collect parcels.

Reduced European Import Collection Service - with France only collecting on Monday-Thursday until further notice.

Germany

Operations continue as normal, although expect delays of up to 24-48 hours

Operations continue as normal.

There are long delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Our drivers will not ask customers to sign for their delivery unless they are high value items.

Our ship to shop, deliver to neighbour, and specific date delivery are no longer available.

Additional delays to postcodes in Hückelhoven area (41000 - 41517) due to COVID cases within the depot.

Greece

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Hungary

Operations continue as normal, although expect delays of up to 24 hours

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Iceland

Operations continue, however due to no flights being allowed into Iceland we are using a Ferry service instead. Please expect delays of up to 2 weeks

There are no flights into Iceland.

The ferry service transit time is delaying all parcels bound for Iceland.

Italy

Operations continue as normal, although expect delays of up to 48 hours.

Non essential B2B deliveries not possible and there are postcodes that we are unable to deliver to.

Operations continue as normal.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Ireland Operations continue as normal, although expect delays of 3-5 days

Many areas in the Republic of Ireland are experiencing service delays due to the significant increase in parcel volume - generally these delays do not extend beyond an additional 24 hours.

However, in five particular regions, delivery lead time has been extended further:

Dublin: 3-5 days
Limerick: 3-5 days
Galway: 3-5 days
Cork: 3-5 days
Louth & Meath: 3-5 days
Kildare: 3-5 days
Sligo: 3-5 days

Luxembourg Operations continue as normal, although expect delays of up to 24 hours All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.
Netherlands Operations continue as normal, although expect delays of up to 24-48 hours All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Norway

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Drivers will type in the name of the customer to minimise contact on their handheld unit.

Poland

Operations continue as normal

Operations continue as normal.

Portugal

Operations continue as normal, although expect delays of up to 24-72 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

All postcode restrictions have now been lifted.

Romania

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Slovakia

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Slovenia

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Spain

Operations continue as normal, although expect delays of up to 24-48 hours

Operations continue as normal.

The Spanish Government has issued advice for much of the country to self-isolate which will impact deliveries.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Switzerland

Operations continue as normal, although expect delays of up to 48-72 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

All Pickup shops are closed until further notice.

Sweden

Operations continue as normal

Operations continue as normal.

 

 

 

 

Air Services


The following update relates to all Air Services: Air ExpressAir Classic and DPD Direct.
 

Country

Impact on transit time

Latest update

Australia

Operations continue as normal, although we expect delays of 72-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

All parcels will be delivered to a safe place.

Before you send any shipments, please contact your account manager for further information.

Austria

Operations continue as normal, although expect delays of 24-48 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Armenia

Operations continue as normal, although expect delays of 5 days

There is a significantly reduced number of flights available which is impacting on delivery and leading to 5 day delays.

Before you send any shipments, please contact your account manager for further information.

Azerbaijan Operations continue as normal, although expect delays of 24-72 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Before you send any shipments, please contact your account manager for further information.

Bahrain

Operations continue as normal, although we expect delays of 72-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

Canada

Operations continue as normal, although we expect delays of 48-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-96 hour delays.

China

We expect a 24-72 hour delay

The movement of people has been restricted across China with increased checks and traffic control measures now in place. We therefore expect delays to our final mile delivery.

Cyprus

We expect a 48-72 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

Czech Republic We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Egypt Operations continue as normal, although we expect delays of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

France

Operations continue as normal, although we expect a delay of 24 hours

Operations continue as normal.

The French Government has issued advice for much of the country to self-isolate which will impact deliveries.

Service has been suspended to the following areas: Metz.

Germany Operations continue as normal, although we expect a delay of 48-72 hours Due to final mile delay and government restrictions, we are expecting delays of 48- 72 hours.

Hong Kong

Operations continue as normal, although we expect delays of 48-72 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

India

Service has resumed but we expect delays of up to five days

Service has now resumed, but up to 5 day delays are expected. Please check with your account manager before sending.

Indonesia Operations continue as normal, although we expect a delay of 72-96 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.
Iraq Operations continue as normal, although we expect a delay of 48-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

Israel

Operations continue as normal, although we expect a delay of 72 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72 hour delays.

Italy Operations continue as normal, although we expect a delay of 24-48 hours

Operations continue as normal.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Japan

We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Jordan Operations continue as normal, although we expect a delay of 96 hours Flight capacity issues are having an impact on delivery and leading to 96 hour delays.
Kazakhstan Operations continue as normal, although we expect a delay of up to 5 days There is a significantly reduced number of flights available which is impacting on delivery and leading to delays of up to 5 days.
Kenya Operations continue as normal, although we expect delays of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Kuwait

Major operational delays

There is a significantly reduced number of flights available which is impacting on delivery.

Major delays are to be expected, please contact your account manager for further information.

Strict curfews are in place, deliveries will be made up until 16:00.

Lebanon

All services have been suspended

Government has enforced a lockdown up until the 18 May, no deliveries will be taking place during this period.

Libya Service is supended until further notice  

Malaysia

Operations continue as normal, although expect delays of 72-96 hours

The Malaysian Government has issued advice for much of the country to self-isolate which will impact deliveries.

Malta Operations continue as normal, although expect delays of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.
Morocco Operations continue as normal, although expect delays of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.
New Zealand Operations continue as normal, although we expect delays of 72-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

All parcels will be delivered to a safe place.

Before you send any shipments, please contact your account manager for further information.

Nigeria Operations continue as normal, although we expect delays of 72-96 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

Norway

Operations continue as normal, although we expect delays of 24 hours

The Norweigan Government has issued advice for much of the country to selfisolate which will impact deliveries.

Oman

Operations continue as normal, although we expect a delay of 96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 96 hour delays.

Government has enforced lockdown in certain cities, meaning no deliveries will be taking place until further notice. See affected zipcodes here.

Phillipines Operations continue as normal, although expect delays of 24-72 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Before you send any shipments, please contact your account manager for further information.

Portugal

Operations continue as normal, although expect delays of 24 hours

Operations continue as normal.

There are final mile delays due to additional checks leading to a delay of 24 hours.

Qatar

Operations continue as normal, although we expect delays of up to 96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 96 hour delays.

Russia Operations continue as normal, although expect delays of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Saudi Arabia

Operations continue as normal, although we expect delays of up to 7 days

There is a significantly reduced number of flights available which is impacting on delivery and leading to 7 day delays.

Pickup services have been suspended in a number of outlets until further notice - for a full list, click here.

Due to curfews imposed, the following districts have suspended pickup and delivery services: Shrabyat, Bani Zafer, Aljomaa, Bani Khadrah & Al Atheer.

We will notify when these are operational.

Singapore

Operations continue as normal, although we expect a delay of 72-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

Slovakia Operations continue as normal Operations continue as normal and we expect no delays.
South Africa Operations continue as normal, although expect delays of up to 5 days

There is a significantly reduced number of flights available which is impacting on delivery and leading to 5 day delays.

Before you send any shipments, please contact your account manager for further information.

South Korea

We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Spain

Operations continue as normal, although expect delays of up to 24-48 hours

Operations continue as normal.

The Spanish Government has issued advice for much of the country to self-isolate which will impact deliveries.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Sri Lanka Air Service has been suspended until further notice

Our Air Service has been suspended.

No final mile deliveries are taking place.

Before you send any shipments, please contact your account manager for further information.

Switzerland

Operations continue as normal, although expect delays of 24-48 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Taiwan

We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Turkey Operations continue as normal, although expect delays of 5 days There is a significantly reduced number of flights available which is impacting on delivery and leading to 4 day delays.

UAE

Operations continue as normal, although expect delays of 4 days

There is a significantly reduced number of flights available which is impacting on delivery and leading to a 96 hour delay.

Ukraine Operations continue as normal, although expect delays of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

USA

Operations continue as normal, although we expect delays of 24-48 hours

Operations continue as normal.

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Uzbekistan Service is now operational although we expect delays of up to 5 days Service is now operational but due to a reduced number of flights we expect delays of up to 5 days.

 

 

 

“Just to bring to your attention more than anything, your service is brilliant and just what we require.” Helen - November 2019

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