Deliveries during COVID-19

During this unsettled period, we are striving to continue serving our customers with the same exceptional service as always.

Our internal systems, supply chain and use of technology has given us the ability to stay productive and help you keep your business moving forward. We would like to take this opportunity to assure you we are still open for business with our office and warehouse teams working full steam ahead to get orders out the door! However, there may be some disruption to courier services - particularly to our overseas customers - over the coming weeks.

The below information is taken from DPD's website and will be updated regularly to keep you as informed as possible.

Please see below for the most recent update. 02/04/2020.

Please note: There are countries where non-essential shops and businesses are closed; therefore, we may check before shipping that you are able to receive parcels, to avoid unnecessary costs. In each country, the courier will attempt delivery where possible and return to us at HTS if they are unable to gain access.

 

Road Deliveries

 

Country

Impact on transit time

Latest update

Austria

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Baltics Estonia, Lithuania, Latvia

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal. If the recipient does not want to sign our driver’s handheld unit, they will sign by entering COVID.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

There are delays at borders due to the restrictions in place for private travel which is creating traffic issues.

Benelux Netherlands, Belgium, Luxembourg

Operations continue as normal, although expect delays of up to 24 hours

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Bulgaria

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

We are unable to deliver to the following zip code: 2770 - Bankso.

See a full list of restricted areas here.

Croatia

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

We are unable to deliver to the following zip code: 22243

See a full list of restricted areas here.

Czech Republic

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Due to the restrictions put in place we cannot deliver to the following areas: 783 21, 783 24, 783 91, 784 01.

See a full list of restricted areas here.

Denmark

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Contactless deliveries with no PODs - taking photos of parcel at delivery point instead of requiring a signature.

Finland

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

France

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

There is a reduced number of pick up points which is affecting the ability of customers to collect parcels.

Reduced European Import Collection Service - with France only collecting on Monday, Tuesday and Thursday until further notice.

Germany

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are long delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Our drivers will not ask customers to sign for their delivery unless they are high value items.

Our ship to shop, deliver to neighbour, and specific date delivery are no longer available.

Greece

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Hungary

Operations continue as normal, although expect delays of up to 24 hours

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Iceland

Operations continue, however due to no flights being allowed into Iceland we are using a Ferry service instead. Please expect delays of up to 2 weeks

There are no flights into Iceland.

The ferry service transit time is delaying all parcels bound for Iceland.

Italy

Operations continue as normal, although expect delays of up to 24 hours.

Non essential B2B deliveries not possible and there are postcodes that we are unable to deliver to.

Operations continue as normal.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Due to areas being in quarantine we are unable to deliver to the following postcodes - see a full list of restricted areas here.

Ireland Operations continue as normal

Operations continue as normal.

Some shops are closed although this hasn’t impacted our last mile delivery.

Norway

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Drivers will type in the name of the customer to minimise contact on their handheld unit.

Poland

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Some shops are closed although this hasn’t impacted our last mile delivery.

Portugal

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Delivery is restricted to certain areas - to see a full list of restricted postcodes click here

Romania

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Slovakia

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Slovenia

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

Spain

Operations continue as normal, although expect delays of up to 48-72 hours

Operations continue as normal.

The Spanish Government has issued advice for much of the country to self-isolate which will impact deliveries.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Switzerland

Operations continue as normal, although expect delays of up to 24 hours

There are minor delays at borders due to the restrictions in place for private travel which is creating traffic issues and impacting our vehicle arrival times.

7 of the 26 districts have restrictions in place but deliveries continue to be attempted.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Sweden

Operations continue as normal, although expect delays of up to 24 hours

Operations continue as normal.

There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times.

 

 

 

 

Air Services


The following update relates to all Air Services: Air ExpressAir Classic and DPD Direct.
 

Country

Impact on transit time

Latest update

Australia

Operations continue as normal, although we expect delays of 72-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

All parcels will be delivered to a safe place.

Austria

Operations continue as normal, although expect delays of 24-48 hours

Operations continue as normal.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Service has been suspended to the following postcodes: 6450, 6452, 6546, 6458, 6553, 6555, 6561, 6562, 6563, 65880, 9844, 8972, 6762, 6763, 6764, 6767, 6888, 5611, 5612, 5630, 5632, 5640, 5645.

Azerbaijan Operations continue as normal, although expect delays of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Bahrain

Operations continue as normal, although we expect delays of 24-48 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Canada

Operations continue as normal, although we expect delays of 24-48 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

China

We expect a 24-72 hour delay

The movement of people has been restricted across China with increased checks and traffic control measures now in place. We therefore expect delays to our final mile delivery.

Cyprus

We expect a 48-72 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

Czech Republic We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

We are unable to deliver to the following zip codes: 78321, 78324, 78391, 78401.

See a full list of restricted areas here.

Egypt Operations continue as normal, although we expect delays of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

France

Operations continue as normal, although we expect a delay of 24-48 hours

Operations continue as normal.

The French Government has issued advice for much of the country to self-isolate which will impact deliveries.

Service has been suspended to the following areas: Auvergne, Metz, Mulhouse, Strasbourg, Toulon-Hyeres.

Germany Operations continue as normal, although we expect a delay of 24 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24 hour delays.

Hong Kong

Operations continue as normal

Operations continue as normal and we expect no delays.

India

Air Service to India has been suspended until further notice

Our Air Service has been suspended.

No final mile deliveries are taking place.

Indonesia Operations continue as normal, although we expect a delay of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.
Iraq Operations continue as normal, although we expect a delay of 48-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

Israel

Operations continue as normal, although we expect a delay of 24-48 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Italy Operations continue as normal, although we expect a delay of 24-48 hours

Operations continue as normal.

Due to areas being in quarantine we are unable to deliver to some postcodes.

All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

See a full list of restricted areas here.

Japan

We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Jordan Operations continue as normal, although we expect a delay of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.
Kazakhstan Operations continue as normal, although we expect a delay of 48-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 48 -72 hour delays.
Kenya Operations continue as normal, although we expect delays of 24-48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Kuwait

We expect a 24-72 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Lebanon

We expect a 24-72 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Malaysia

Operations continue as normal, although expect delays of 24- 48

The Malaysian Government has issued advice for much of the country to selfisolate which will impact deliveries.

Morocco Operations continue as normal, although expect delays of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.
New Zealand Operations continue as normal, although we expect delays of 72-96 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 72-96 hour delays.

All parcels will be delivered to a safe place.

Nigeria Operations continue as normal, although expect delays of 24- 48 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Norway

Operations continue as normal, although expect delays of 24 hours

The Norweigan Government has issued advice for much of the country to selfisolate which will impact deliveries.

Oman

Operations continue as normal, although we expect a delay of 24-72 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Phillipines Operations continue as normal, although expect delays of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

Portugal

Operations continue as normal, although expect delays of 24 hours

Operations continue as normal.

There are final mile delays due to additional checks leading to a delay of 24 hours.

Qatar

Operations continue as normal, although we expect delays of 24 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24 hour delays.

Saudi Arabia

We expect a 24-72 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

The region of Al-Qatif is now in lockdown (no one is allowed into the area) with no deliveries able to take place - it is collection service only (customers are notified by text).

Pickup points are reducing their opening hours.

Delivery and Pickup services have been suspended to the following districts: Shrabyat, Bani Zafer, Aljomaa, Bani Khadrah.

We will notify when these are operational.

Singapore

We expect a 48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Slovakia Operations continue as normal Operations continue as normal and we expect no delays.

South Korea

We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Spain

Operations continue as normal, although expect delays of up to 24 - 48 hours

Operations continue as normal.

The Spanish Government has issued advice for much of the country to self-isolate which will impact deliveries.

All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Sri lanka Air Service has been suspended until further notice Our Air Service has been suspended. No final mile deliveries are taking place.

Switzerland

Operations continue as normal, although expect delays of 24-48 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Taiwan

We expect a 24-48 hour delay

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Turkey Operations continue as normal, although expect delays of 48-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

UAE

Operations continue as normal, although expect delays of 48-72 hours

There is a significantly reduced number of flights available which is impacting on delivery and leading to 48-72 hour delays.

Ukraine Operations continue as normal, although expect delays of 24-72 hours There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-72 hour delays.

USA

Operations continue as normal, although we expect delays of 24-48 hours

Operations continue as normal.

There is a significantly reduced number of flights available which is impacting on delivery and leading to 24-48 hour delays.

Uzbekistan Our air Service to has been suspended until further notice The air service has been suspended until further notice.

 

 

 

“The last few weeks I have experienced problem after problem with various orders from other suppliers, with little or no updates, so this experience has been a pleasure. I will certainly be using your company again and will be recommending you.” Dawn - April 2019

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